BOOKING CONDITIONS FOR CUSTOMERS

  • Entrants in tot he Observatory must have a vaccination certificate or disease certificate or a negative COVID test (72 hours for PCR Test – 48 hours for Rapid Test.
  • The reservation can be made 1 month before and up to 1 day before the observation date.
  • It is not permitted to enter the observatory room with an owner of a different date and time.
  • Reservation changes / cancellations after booking will only be accepted for reasons of force majeure. If the weather is cloudy or if there are technical problems, the observation will be canceled and the money will be returned to the clayed in cash with the appearance of the booking voucher. If the reservation is lost, the observatory is not responsible and is not obliged to replace it.
  • The visitor has the right to take part in the observation in the observatory only if he accepts and observes the operating conditions of the room.
  • Each reservation is only valid for one observation in the observatory.
  • Customers must be there 30 minutes prior to departure.
  • It is not permitted to enter the observatory after the start of the observation after the planned entry time. Those who do not show up on time will miss the observation and the money will not be refunded.
  • Entry for minors is only permitted when accompanied by at least one adult, who must also have made a reservation and paid for an entrance ticket.
  • Only people over 7 years of age are allowed.
  • Access to the observatory is prohibited to people under the influence of alcohol or other substances.
  • Animals are not allowed in the observatory. No entry with drinks and food. Children’s pushchairs are not allowed.
  • Smoking is prohibited in the observatory.
  • For security reasons, cameras are operated on the Astronomy Café premises.
  • Entry to the observatory is only permitted with the use of a mask, as long as the authorities require this in connection with the legislation on the Covid19 pandemic. Customers who take off their mask in the observatory during the observation leave the observatory immediately.